Complaints

At RBS, we are committed to providing the highest standard of service to all our clients. Where we have failed to live up to these standards, we want you to tell us, so that we can learn how to better improve our services provided to you. We are adamant in ensuring that complaints are handled objectively and promptly.

Complaints Procedure

If you are not satisfied with our services and would like to make a complaint, please contact the person dealing with your matter in the first instance. If for any reason, you do not feel comfortable talking with the person dealing with your matter, please contact their supervising partner or manager.

We ask that you provide us with the details of the individual you wish to make a complain about. When a formal complaint is made to us by you, we will also confirm this to you in writing. Please refer to our Client Care Letter. Responses may vary depending on the severity and complexity of the complaint. We will however, aim to deal with your complaint as soon as possible.

Still not happy? Refer your complaint to The Solicitor Regulation Authority and/or The Legal Ombudsman

If you are not satisfied with the outcome of our investigation into your complaint, you have every right to refer your complaint to the Legal Ombudsman. This must be done within six years of your first complaint.

More information can be found on their website.